![]() failure to do this is a sure way to lose credibility with your.all communications with a customer needs to be handled with a sense of.use phrases like “ sorry to keep you waiting”, “thanks for your order”, “you’re welcome”.every contact with a customer leaves an.get to the root of customer dissatisfaction by talking to people and understanding complaints.tailor your service approach to their needs and buying.helps win a customer’s trust and confidence.T angibles (physical facilities and equipments, and your own (and others’) appearance) R esponsiveness (willingness to help customers promptly)Į mpathy (degree of caring and individual attention you show to customers)Ī ssurance (knowledge and courtesy you show to customers, and ability to convey trust) Taking care of your customers like you would take care of your loved ones.Ĭustomers always expect a TREAT!!!! T rust (ability to provide what was promised, dependably and accurately).Transparent communicati on among the team members.No matter what, all individuals have single vision of KAIZAN.Meeting customer satisfaction & expectation.“Customer Service is a series of activities designed to enhance the level of customers satisfaction – that is, the feeling that a service or product has met the customer expectation”.įinancial/ Banks, Hospital, Hotel, Manufacturing, Telecom, Hyper Mall, Automobile, FMCG, Airlines, Tourism, Textile, etc. ![]() Literally everything we do, every concept perceived, every technology eveloped and associate employed, is directed with this one objective clearly in mind – pleasing the customer.” In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else. It is the customer! The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. Once you have finished administering your rectal suppository, wash your hands thoroughly with soap and water.“There is only one boss, and whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. Unless intended for laxative purposes, refrain from passing stool for at least one hour so the medication has enough time to get properly absorbed. Once inserted, remain still for at least 10 minutes to ensure the suppository does not come back out. The suppository should be placed at least 1 inch in adults and 0.5 - 1 inch into the rectum in children. Insert the suppository by placing a finger on the flat end of the supposity and inserting the pointed end into the rectum. You may lay down on one side with your top leg bent upwards towards your stomach or stand up with one leg bent on a chair. To remove: pull outwards on the two flaps of the suppository to reveal the suppository. Always remember to remove the plastic wrapping before use. ![]() Rectal suppositories come in an outer plastic wrapping. If the suppository is not firm, you can run it under cold water while it is still in the outer packaging for a few seconds, or place it in the refrigerator for a few minutes. With the suppository still in the outer packaging squeeze lightly. You may choose to wear disposable gloves as well. Ernest Mario School of Pharmacy, Rutgers University
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